FAQ

The order confirmation email is sent right after the purchase. If you did not receive it, please check your promotions or spam folder.

The shipping confirmation email along with a tracking number is usually sent in 1-3 days after the order was placed. If you did not receive your tracking number at that time frame, please check your promotions or spam folder.

Yes, we do. Our items are available and ready to be shipped to over 150 countries worldwide.

Unfortunately, at this moment, we are not able to ship to APO's. Hope you can understand this.

In order to provide the best prices and flexible international shipping options, most of our orders are shipped directly from our warehouses in Europe and Asia, using a range of International couriers. Some items are available in our USA warehouse in order to provide domestic shipping for our USA customers

Sure! Just use their address when checking out.

You can track your order on our order tracking page.

We are not responsible for any packages returned to us as refused, unclaimed, undeliverable, or because of the incorrect/insufficient address provided during checkout or because of refusal to pay import taxes.

Requests for refunds for unclaimed items are subject to a $20 restocking fee. You may also ask for the package to be reshipped out to you for a $20 USD re-delivery fee to cover postage costs for Standard Shipping or equivalent fee to cover the initial Express Shipping Costs if the order is reshipped again to you.

For the majority of our orders, import fees are not collected. In rare circumstances, when it does happen, Skullspeaker is not responsible for any customs charges made in the country of destination as we do not have any control over these kinds of factors. These fees are subject to government regulations. They are unique for each country and they can't be influenced by us. Your refusal to pay the customs fees, in case they appear, is not an eligible reason for a refund.

We are really sorry to hear that! Our goal is to make sure every single order travels safely and arrives on time. Sometimes things happen out of our control and this can delay your order while in-transit. Skullspeaker will cover a variety of courier errors such as lost or damaged in transit, postage due errors or generally misrouted packages when tracking provides no clear details or cause. In the rare cases that a parcel is marked as delivered by the courier, but you didn't receive it - we are not able to reship the items or refund the amount . Again, this only applies if the tracking details state that a delivery was made to the recipients address. In most instances, it is found that the delivery was made, but left in an unexpected location at a recipient's address. Recipients should reach out to the courier or local post office and inquire if any additional details were left by the delivery person - e.g. "left under table on back porch."

If you find yourself in this situation please email us and our support team will gladly assist you as soon as possible.

Yes, you may request order cancellation by emailing us with the reason of doing so. If your item has been already shipped, cancellation will not be available.

PLEASE NOTE We strive to provide the best shipping times, that's why we may ship your order within hours and we can't give you an exact deadline until you can cancel your order. If that's the case, cancellation will not be possible.

Yes, you may return it for a full refund or exchange it for the same product within 14 days from the moment it was received in the case the product you received is not as presented on our website. Alternatively, we can issue you a store credit to place another order.

Please keep in mind that in case you received a defective/different item, we're happy to accept your return. For any other reason than that, we're not able to accept your return.

All of our images, videos, and descriptions are perfectly describing Skullspeaker products - and we don't allow any difference to occur. We have a department for quality control that takes a look over the items before they're shipped. When you shop from us, you only receive what you expect.

As long as the product has all the details written in the description, the transaction is not eligible for a full refund, except if the item is faulty.

However, if there were any missing information in the description of the product you ordered, please e-mail us at hello@skullspeaker.com, and our support team will help you with this! Your feedback is always appreciated as it's helping us to become better as a company.

1. Send us 1-2 pictures of the item(s) and explain the reason for the refund as detailed as possible at hello@skullspeaker.com. Please insert your order number in the email subject.

2. You will receive via email the return address. Once you receive the return address, please ship the item(s) via a courier of your choice within 14 days of receiving the product. We require tracking number for the return, as lost in return items are not eligible for reimbursements.

3. Once the item is returned to our warehouse you will receive a refund notification. Please allow 5-10 business days for the refund to appear in your account.

In case you received a defective item, the return costs to our warehouse will be fully supported by us. If the item(s) is returned for any other reason than that, the buyer supports the return costs.

If you find yourself in this situation please e-mail us at hello@skullspeaker.com including photos of the box it arrived in, 1-2 pictures of the damaged product or a video. Please make sure to also include your order number in the title of the e-mail. You can apply for a free re-shipment for the broken goods or apply for a refund. Our support team will help you with a solution as soon as possible.

No. We run offers and promotions between specific time periods. Any order placed before the start date of a promotion is not eligible for a price match according to the new price. We are not able to refund the difference between the full price and the discounted price at the time of the sale

Unfortunately, after you've already placed an order, we're not able to modify the amount you've paid. In case you forgot to add a discount code, canceling it just to place the same order again by using the discount code is not possible.

Unfortunately, some of our products are not trademarked yet, but we're working on it. That's why you may find some other merchants that are selling the same-looking items. We can guarantee that the main difference between shopping with us and from other merchant lies in the high-quality of our items.

All of our images, videos, and descriptions are perfectly describing Skullspeaker products - and we don't allow any difference to occur. We have a department for quality control that takes a look over the items before they're shipped. When you shop from us, you only receive what you expect.

We only sell our items via our website (www.skullspeaker.com/co.uk) and we don't use any other platform to do this. Every purchase made with us is final and we're not able to refund the order amount or accept a return if the reason is that you've found them elsewhere, regardless of the price difference.

You can only return it for a full refund or exchange it for the same product within 14 days from the moment it was received in case the product you received is defective or is not as presented on our website.

The decision to reject your credit card payment is typically made by your card issuing bank (not by Skullspeaker). To protect your security and privacy, your bank cannot provide Skullspeake detailed reasons for why your payment was declined. Because of this, you will need to contact your bank directly to solve most credit card related payment issues.

1. The transaction was blocked by the payment server because it didn’t pass all the risk checks.

2. Insufficient Funds

3. Referred

4. Incorrect CSC code entered (i.e., typically a 3 digit code located in the back of your card)

5. Expired card

6. Fraud suspicion

7. Declined by bank (no specific reason provided)